Refund Policy

This policy explains how refunds and returns work at Petition Club. To request a refund or start a return, email [email protected] with your order number and the email address on your account.

Gift shipping and processing fees

• If you ask us to cancel your gift order before it ships, we refund the shipping and processing fee in full.
• If your gift arrives damaged or defective, or never arrives, contact us within 30 days of your order. We will send a replacement or refund the fee.
• Otherwise, the shipping and processing fee is non-refundable once your gift has shipped.

Membership fees

• You are not charged during your free trial. If you cancel before the trial ends, you pay nothing for membership.
• To cancel, email [email protected] from the email address on your account. Cancelling stops future renewal charges, and you keep member access until the end of the period you already paid for.
• All membership fees are non-refundable once charged, even if you did not use the membership or its benefits.
• We do not give refunds or credits for renewal charges, partial billing periods or unused membership time, except where required by law.

Store purchases

• You can return unused items in their original condition and packaging within 30 days of delivery.
• Email us to start a return before sending anything back. We will reply with the return address and instructions. Returns sent without contacting us first may not be accepted.
• Return shipping is paid by you, unless the item arrived damaged or defective or we sent the wrong item.
• Gift items, opened consumables and items marked final sale cannot be returned unless they arrived damaged or defective.
• We refund the item price within 5 business days of receiving and inspecting your return. Original shipping charges are not refunded unless the return is due to our error.

Damaged, defective or wrong items

If something arrives damaged or defective, or isn't what you ordered, email [email protected] within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund, and you won't need to pay for return shipping.

How refunds are paid

Refunds go back to the payment method you used. Card refunds usually appear within 5 to 10 business days, depending on your bank. PayPal refunds go back to your PayPal account, usually within a few days.

Chargebacks

Please contact us before disputing a charge with your bank or PayPal. We can usually resolve a problem faster than a dispute, and a refund we issue directly reaches you sooner.

Contact us

Email: [email protected]